At launch, Ledger Recover will be compatible with Ledger Nano X. In the near future, it will be compatible with Ledger Nano S Plus and Ledger Stax as well. ⚠️ Ledger Recover isn't compatible with Ledger Nano S.

Ledger Recover availability will depend on the country in which your passport or national identity card was issued. At launch, a passport/national identity card issued by the European Union, the United Kingdom, Canada, or the United States is required to subscribe to the service. We will be covering more countries and adding support for more documents. Stay tuned.

As soon as Ledger Recover is available, you can set up a backup for one Secret Recovery Phrase per subscription.

At launch, Ledger Recover will be available on Android and iOS phones running the latest version of the Ledger Live app.

You can cancel your subscription anytime. Connect to the Ledger Live app and navigate to My Ledger. You will need to go through reasonable checks to verify your identity. Once your identity is verified, your subscription will be canceled. Please ensure that you have your Secret Recovery Phrase before canceling your subscription.

If you don't update your payment info and pay the subscription within 7 days, you won't be able to restore your private keys using Ledger Recover. If you don't regularize your payment within 3 months, your subscription will be suspended. After your subscription is suspended, you have 9 months to contact Ledger Recover Support and reactivate your subscription. You will need to pay an administration fee of 50 EUR along with any outstanding balance.

As long as you're subscribed to the service.

Visa and MasterCard. Payments are settled in the currency of your country of residence. For example, if you're based in the United States, you will pay in the US dollar. In the event of a rejected payment, please contact your bank directly. For any other issues related to credit card payments, reach out to Ledger Recover Support.

You may have VAT/GST or other taxes to pay depending on your country of residence.

At launch, Ledger Recover will be available on Android and iOS phones running the latest version of the Ledger Live app.

At launch, a passport/national identity card issued by the European Union, the United Kingdom, Canada, or the United States is required to subscribe to the service.

Ledger Recover is provided by Coincover. When you subscribe to the service, your Ledger device sends 3 encrypted fragments of a pre-BIP version of your private key to 3 separate and independent companies. The companies store these encrypted fragments using Hardware Security Modules.

Log in to Ledger Recover to update your login information.

You first need to cancel your Ledger Recover subscription, and then your login will be automatically deleted.

You can reset your password by clicking I forgot my password button and following the onscreen instructions.

You can find the Terms and Conditions here: Terms & Conditions

Ledger Recover comprises extensive identity verification processes—performed by Coincover within a secure environment built by Ledger. As an added layer of protection, subject to investigation, $50,000 compensation may be available from Coincover in the unlikely event that something were to go wrong.

You can try to recover access to your wallet up to 3 times per month and up to 10 times per year.

Using a new device makes the process as safe as possible. Another option is to reset an already-used device to its factory settings.

The steps are as follows: - Get a new Ledger Nano X. -Open the Ledger Live mobile app and navigate to My Ledger -> Ledger Recover. - Go through reasonable checks to verify your identity. - Follow the onscreen instructions.

One-Time Security Code provides an additional level of security to Ledger Recover. The code will be displayed on the Ledger device that you're using to recover access to your wallet. You'll be asked to provide the code during the identity verification process. If you can't provide the code, you'll need to start over. ⚠️ Do not share or use the code in any other way. Only use a code that is displayed on your Ledger device.

Ledger Recover uses ID verification because we believe in self-custody and individual autonomy. Unlike the full KYC process, ID verifications are less complicated and reveal only the necessary information.

Your identity details are collected by Ledger Recover ID verification service providers. Coincover and Ledger store an encrypted excerpt of this data. Only authorized third parties have access to it. To learn more about how we collect and use this information, please read our Privacy Policy.

Coincover will never pass your information to a third-party unless it has a legal obligation to do so. For example, law enforcement agencies often have extensive criminal investigation powers including the ability to obtain production orders requiring information to be produced. It may result in a criminal offense for any entity supporting Ledger Recover to fail to comply with a production order, but Coincover would always take all reasonable steps to verify a production order before complying with it. You should also note that the Recovery Seed Phrase (RSP) is encrypted and split into three fragments – all of which are held by independent companies established in separate legal systems. Since a minimum of two of three fragments would be required to gain access to your wallet, it is likely that an order would need to be obtained in at least two jurisdictions. These individual fragments are not exploitable on their own. Two of them would need to be recombined and decrypted, with separate keys. Any order of this nature would realistically only ever be obtained in the most serious cases of criminality (such as where terrorist financing is suspected). Coincover will never be able to access your seed phrase. Coincover or the other backup providers will only ever manage one encrypted shard. We do not hold nor have access to the other shards that make a complete seed phrase.