Ledger’s Resilience During the COVID-19 Pandemic – a word from our CEO

03/19/2020 | Blog posts

Ledger COVID

As the COVID-19 pandemic continues to significantly alter our lives, both personally and professionally, we want to reach out to you, our valued clients and friends. In addition to acknowledging the deeply personal impact COVID-19 likely is having on all of us, we are sharing our thoughts on our business.

In the past few crazy weeks Ledger’s motto has become « safety and health first ».

Starting with our team based in Hong Kong, Ledger has been enforcing best of class measures to ensure the safety of our team, our partners and our customers. Travel ban, work from home for most of the team, strict safety and health rules at our factory…  We are good and hope you are too!

As we confirm that everyone is safe, we can now ensure business continuity. We are making sure that you can enjoy our products and services exactly as if nothing was happening.

Business continuity for the hardware wallet division means that we have inventory, we can manufacture, assemble and ship our retail products to customers. Ledger Live is up and available for all customers during these volatile markets we are currently experiencing. As we execute our Business Continuity Plan, Ledger remains OPEN FOR BUSINESS to serve our customers.

If you are already a Ledger customer – Thank You! Also, please note that our customer success team has a long ticket backlog and we are doing everything we can to answer each and every request as fast as possible.

We encourage you to check the status of all Ledger services here: https://status.ledger.com/

For new customers, you have the opportunity to take advantage of our discount codes and get up to 25% discount: https://shop.ledger.com/pages/2048-discount-codes

Due to the COVID-19 crisis, shipping is affected for the following zip codes:
https://support.ledger.com/hc/en-us/articles/360012650219-COVID-19-zip-codes-affected-by-the-Coronavirus-situation

Business continuity for our Vault business division (B2B) means that our global team is self-isolating, working from home and can fully assist any inquiry and client request.

For our Vault clients,please reach out to your Technical Account Manager or Sales Director anytime. The Vault global teams are engaged and working with existing and future Vault customers.

If you are interested and in need of an enterprise storage solution or if you are thinking about enhancing your security (and you should), the Ledger Vault team can assist you! The entire demonstration, evaluation and key ceremony onboarding process can be done remotely to set up the Vault service. 

Ledger is doing well and sales are strong.

We are not saying this to brag. We just want to bring some good news to the market and to the people that are going through difficult times.

We thank you for your business and continuous support.

Ledger is a healthy company. I want to let our customers and partners know that we are here for the long game.

Our team and investors already know about it 😉

We are building our products for the future and we are looking beyond this crisis.

Our product roadmap is full and the team is working hard on new features that you’ll be able to enjoy soon.

Security, ease of use, governance is at the heart of everything we do.

All this to say that we continue on building Ledger despite current market conditions and we firmly believe that « après la pluie le beau temps », « after the rain, the fine weather ».

We also believe in technology and that issues can be solved through human ingenuity and innovation.

WE will prevail.

So…Keep calm and carry on… From home mostly 😉

Ledger. Resilience by design.

Pascal Gauthier

Chief Executive Officer, Ledger