Our communications about the data breach and the phishing attempts

12/21/2020 | Blog posts, Security

Since we discovered the data breach in July we have been as open and transparent as possible and proactive in our communications to our customers. We sent an email to our whole database, approximately 1M people on July 29th, yet only 40% opened this security notice.

The same day we communicated openly and proactively to the media: The Block, Decrypt, Capital…  on social media (Twitter, Reddit and Facebook). 

This data breach led to aggressive phishing attacks against our clients. We communicated heavily about it. First, we sent an email to our whole database on October 22nd, only 27% people opened this email.

We wrote several blog articles, one on November 10th about what Ledger was doing against the scammers, another one where we deconstructed the attacks. On December 16th we launched a specific page sharing the anatomy of these phishing attacks so you can avoid falling for them and report any new attacks you receive.  We are continuously working with law enforcement to prosecute hackers and stop these scammers. We have taken down more than 170 phishing websites since the original breach. We have notified the French data protection authority regarding the data breach and are working with other data protection authorities across the world. Our Customer Support team is working 24/7 to answer your questions. 

On social media we warned our users about phishing attacks regularly especially on Twitter: